Returns & Exchanges

At Ecostore, we want you to be completely satisfied with your sustainable beauty purchases. If a product doesn't meet your expectations, you can return or exchange it within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Carefully place the unused beauty products in their original eco-friendly packaging to ensure they are protected during transit.

• 3.
  Ship It Back

  Affix the prepaid carbon-neutral shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.