Frequently Asked Questions
Everything you need to know about our sustainable beauty essentials.
Are your products truly cruelty-free and vegan?
Yes, 100%. At Ecostore, we never test on animals, and all our formulations are free from animal-derived ingredients. We are proud to be certified by Leaping Bunny.
What is your return policy for opened beauty products?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it within 30 days of purchase for a full refund or store credit, even if it has been opened.
How long does shipping take and is it eco-friendly?
Standard shipping takes 3-5 business days. To minimize our carbon footprint, we use carbon-neutral shipping partners and 100% plastic-free, compostable packaging.
How can I check the status of my order?
Once your order ships, you will receive an email with a tracking link. You can also log into your Ecostore account to view real-time updates on your delivery.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the UK. We are working hard to expand our sustainable beauty reach to more countries soon.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.